Refund policy

Return Policy:

At Zuni By Zunera, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

14-Day Return Window:   
You have 14 days from the date of delivery to initiate a return for eligible items.

Eligibility Criteria:   
- The item must be unused, unworn, and in its original condition.
- It must be returned in its original packaging, including all tags and labels intact.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.

Customer-Initiated Returns:   
If you wish to return an item, please contact us within the 14-day return window to request a return authorization.

Return Postage Responsibility:   
Please note that the customer is responsible for covering the expenses associated with return postage.

Refund Process:   
Upon receiving the returned item and verifying its eligibility, we will process a refund to your original payment method within 1 business day.

Exclusions:   
- We do not accept returns for items purchased through third-party sellers or retailers.
- Returns received after the 14-day return window may be subject to refusal or a restocking fee.

Damaged or Defective Items:   
In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

Contact Us:   
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!