Delivery information
>> PACKAGING:
▪️ Complimentary Black Velvet Box or Wooden Box
▪️ Certificate of Authenticity
▪️ Gemstone guide
▪️ 10% OFF Coupon for your next purchase
▪️ Care instructions
▪️ Polishing cloth
▪️ Gift wrap optional and available by checkout
>> SHIPPING:
WE OFFER FREE SHIPPING
▪️ Ships Worldwide.
▪️ All items are ready to ship within 4 to 5 days.
▪️ Fast and reliable shipping (Including tracking)
▪️ Environment-friendly packaging
▪️ UK 10-12 business
▪️ EU 10-15 business days
▪️ USA 10-15 business days
▪️ CANADA 12-16 business days
▪️ Rest of the World 12-15 business days
Returns information
Return Policy:
At Zuni By Zunera, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.
14-Day Return Window:
You have 14 days from the date of delivery to initiate a return for eligible items.
Eligibility Criteria:
- The item must be unused, unworn, and in its original condition.
- It must be returned in its original packaging, including all tags and labels intact.
- Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Customer-Initiated Returns:
If you wish to return an item, please contact us within the 14-day return window to request a return authorization.
Return Postage Responsibility:
Please note that the customer is responsible for covering the expenses associated with return postage.
Refund Process:
Upon receiving the returned item and verifying its eligibility, we will process a refund to your original payment method within 1 business day.
Exclusions:
- We do not accept returns for items purchased through third-party sellers or retailers.
- Returns received after the 14-day return window may be subject to refusal or a restocking fee.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly and provide a replacement or refund as necessary.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!